Privacy Policy
Last updated: 26th May 2026
This Privacy Policy explains how AV Softlabs ("we", "us", "our") collects, uses, stores, and protects personal information submitted through the contact form on our website (avsoftlabs.com).
This policy applies to individuals who submit an enquiry via our contact form. It does not cover any other data collection practices, as we do not collect personal information through any other means on this website.
We are committed to complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and the New Zealand Privacy Act 2020 and its Information Privacy Principles (IPPs).
If you have any questions about this policy, please contact us at info@avsoftlabs.com.
1. Information we collect
When you submit an enquiry through our contact form, we collect the following information:
- Full name
- Email address
- Organisation name
- Role or job title (optional)
- Your message
- Whether you have read and acknowledged this Privacy Policy
- Date and time of submission
We collect this information because you provide it to us directly. We do not collect it through cookies, tracking scripts, or any other automated means.
2. Why we collect this information
We collect your personal information solely for the purpose of responding to your enquiry. Specifically, we use it to:
- Understand the nature of your enquiry or project brief
- Contact you in response to your message
- Determine whether we are an appropriate fit for your needs
We do not use your personal information for marketing, advertising, analytics, or any purpose other than responding to your enquiry.
3. Legal basis for collection
We collect your personal information with your consent, which you give by completing and submitting the contact form. Submission of the form constitutes your agreement to the collection and use of your information as described in this policy.
We record whether you have acknowledged this Privacy Policy at the time of submission.
4. How we store your information
Your personal information is stored securely on servers located in Australia. We take reasonable steps to protect the information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
Access to your information is limited to AV Softlabs personnel who require it to respond to your enquiry.
5. Disclosure to third parties
We do not sell, rent, trade, or otherwise disclose your personal information to third parties, except in the following circumstances:
- Where required or authorised by law (for example, in response to a valid court order or regulatory requirement)
- Where you have provided explicit consent for us to do so
We do not share your personal information with marketing partners, data brokers, or any other third parties for commercial purposes.
6. Cross-border disclosure (NZ users)
AV Softlabs operates from Australia, and personal information submitted through our contact form is stored and processed in Australia.
If you are located in New Zealand, your personal information will be transferred to and held in Australia. Australia has a privacy regulatory framework (the Australian Privacy Act 1988 and the Australian Privacy Principles) that we consider provides comparable safeguards to the New Zealand Privacy Act 2020. By submitting the contact form, you acknowledge that your information will be stored in Australia.
7. How long we retain your information
We retain your personal information only for as long as is necessary to fulfil the purpose for which it was collected — that is, to respond to your enquiry and conduct any follow-up communications arising from it.
If no ongoing engagement results from your enquiry, we will retain your information for a reasonable period (generally no longer than 12 months from the date of submission) before securely deleting it.
8. Your rights
Depending on your location, you may have the following rights in relation to your personal information:
Australia (under the Privacy Act 1988):
- The right to access the personal information we hold about you
- The right to request correction of inaccurate or incomplete information
- The right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe we have breached the Australian Privacy Principles
New Zealand (under the Privacy Act 2020):
- The right to access the personal information we hold about you (Information Privacy Principle 6)
- The right to request correction of that information (Information Privacy Principle 7)
- The right to make a complaint to the Office of the Privacy Commissioner (OPC) if you believe we have interfered with your privacy
To exercise any of these rights, please contact us at info@avsoftlabs.com. We will respond to your request within a reasonable timeframe and in any event within 30 days.
9. Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact us in the first instance at info@avsoftlabs.com so that we can attempt to resolve it.
If you are not satisfied with our response, you may lodge a complaint with the relevant authority:
Australia:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
1300 363 992
New Zealand:
Office of the Privacy Commissioner (OPC)
www.privacy.org.nz
0800 803 909\
10. Changes to this policy
We may update this Privacy Policy from time to time. Where we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Your continued use of our contact form following any changes constitutes your acceptance of the updated policy.
11. Contact us
For any questions, requests, or concerns relating to this Privacy Policy or the personal information we hold about you, please contact:
AV Softlabs